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Venugopal Maddukuri   - ITIL Expert, PMP, COBIT5, CISSP, TOGAF 9.1, CyberSecurity  
Director- Service Excellence

  • Over last 18 years, he has worked with clients across geographies and industry verticals to deliver business performance improvement through outcome oriented, measurable learning & advisory services.
  • He specializes in good practices like COBIT-5, TOGAF, ITIL, PMBOK and relevant ISO standards for IT governance, service management, information security, business continuity and information risk management.
  • Passionately engages audience in learning sessions at seminars, management institutes and corporate trainings by simplifying and demystifying otherwise complex concepts, technologies and trends. Has coached & trained 1000+ candidates on subjects like GRC, Project Management, Service Management, Information Security & Leadership.        
  • Accredited Trainer for ITIL & Project Management.
  • Has contributed to ITIL v3 Service Transition publication and has authored several highly popular “activity driven” courses on ITIL advanced, COBIT & Project Management.
  • Has consulted, implemented & managed large global IT infrastructure / process projects for organizations like Unilever, AMEX, UCB, Dubai Ports, Air Arabia and others. Has successfully undertaken challenging assignments in areas like
  • Governance & Service Management using good practices and automation tools (including open source tools)
  • IT Architecture optimizationusing virtualization
  • Achieving Information Securityassurance and ISO 27001 certification through defining, automating and driving adoption of security processes.
  • Business Continuity Planning including IT Service Continuity Planning.

  • Has worked in key Service Management Role with a 3 billion Euro multinational including,
  • Global ITIL process definition, automation and adoption.
  • Increasing confidence of Global Delivery Managers (from Belgium, Germany, Japan, USA and UK) to enhance IT Service off-shoring to India.
  • Successfully setting up 120 seat offshore IT support centre and Managing a team of over 40 staff in delivering 24x7 infrastructure support
  • Managing a budget of over 1 mil Euro per year

  • In a CIO role for a Singapore firm, reviewed, upgraded and managed a comprehensive ERP system.
  •  As people manager has Coached managers, team leads resolved conflicts and setup mechanisms for motivation and increased team spirit, through training, feedback, target setting and follow through exercises.